Industries
Holistic Manufacturing Solutions
The manufacturing industry’s sales processes are often complex and sometimes take years to be completed. This makes it difficult to keep an accurate overview of who makes which decision and who is influencing whom. We support you with an optimized opportunity management process which provides an overview of your sales pipeline at any time.
Tools for a changing world
For manufacturers, the pace of change has never been quicker. There are huge opportunities for companies that can stay one step ahead of customer expectations in a connected world. Manufacturers that use cloud technology to coordinate and collaborate with sales teams, service teams, and channel partners enjoy a powerful advantage.
Industry-specific challenges
Not every industry is the same. Manufacturers have specific challenges not found in other sectors. Long sales cycles, long delivery cycles, coordinating inventory, production scheduling and delivery are all common challenges. Manufacturers that use an integrated, holistic CRM & ERP solution can gain significant competitive advantage.
Tools to help companies adapt and succeed in a rapidly changing world
For manufacturers, the pace of change has never been quicker. There are huge opportunities for companies that can stay one step ahead of customer expectations in a connected world. Manufacturers that use holistic, integrated CRM & ERP technology to coordinate and collaborate with sales teams, service teams, and channel partners enjoy a powerful competitive advantage.
Our solutions for manufacturing help companies integrate legacy systems and data to simplify the complex processes at the core of their business. That’s critical for optimizing sales performance, delivering service excellence, and driving efficiency in the business of manufacturing and distributing the goods that fuel today’s economy.
Integrated departments make for a better customer experience
The manufacturing industry’s sales processes are often complex and sometimes take years to be completed. This makes it difficult to keep an accurate overview of who makes which decision and who is influencing whom. We support you with an optimized opportunity management process which provides an overview of your sales pipeline at any time.
There is more than a grain of truth in this old industry saying:
“The first product sold is done by so the sales team – the rest are sold by service.”
because, after all, the service team is in the best position to identify cross-and-upselling potential. Ideally, in best managed companies, the service processes in place for after post sales customer service are especially well developed. For example, service technicians can get their information about installed bases and their maintenance schedule from an integrated Sage CRM / ERP solution at a simple push of a button. Delivery histories, maintenance journals, and recent customer activity can also be accessed by the sales team, who can see any open tickets. Their ongoing post sale communication can be used to help attain greatest customer loyalty and satisfaction.
This holistic approach impresses customers and improves their loyalty.
Typical industry-specific challenges
Do you want to take advantage of all sales opportunities that present themselves while keeping administrative overheads at a minimum?
CRM supports users in the Manufacturing Industry, by providing them with a clear overview when adding and pursuing sales opportunities, which are classified according to their current stage, even over extended periods of time. Users are then able to determine at a glance what the current status of a customer is and which tasks need to be completed. Sales managers can identify sales opportunities at an earlier stage and track these opportunities to their conclusion by means of smart processes.
Are you aware that a cutting-edge approach to service can increase revenue and want to adopt a professional, customer-oriented approach?
Customers Organizations implement holistic integrated Sage CRM & ERP for just this reason to increase revenue and provide the best professional customer-oriented service. By integrating the CRM system with Sage 300 ERP on the back-end, service staff can now access all customer information through a single source concerning a customer and the history of that customer’s systems, as well as the coordinate the resources currently available to technicians from within a single application. All transactions covered and not covered by service level agreements can be processed quickly and transparently using the CRM system.